Your roof is your home’s first line of defense, so choosing the right contractor is crucial. With many options, including Seven Twelve Roofing in Charlotte, NC, it’s important to ask the right questions before hiring. This guide covers ten key questions to ensure you choose a trustworthy roofer who will protect your home for years to come.
Roofing Contractor Credentials to Verify
Before discussing project details, first verify a contractor’s roofer’s license and credentials. A reputable roofer will provide proof of proper licensing and insurance, demonstrating transparency and accountability. This step helps you avoid unreliable contractors and protects against legal and financial risks. Next, we’ll cover how to check licenses and confirm insurance.
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Checking Licenses for Legitimacy
Always ask if a roofing contractor is licensed—a license proves they meet legal and safety standards and understand local codes. Don’t just take their word; request their license number and verify it through your state’s official board. A business license is not the same as a contractor’s license; the latter confirms their qualifications for roofing work. Always verify credentials to ensure you’re hiring a legitimate professional.
Confirming Insurance Coverage and Protection
Verifying insurance coverage, including types of accidents and general liability insurance, is essential when choosing a roofing contractor. A reputable roofer should have general liability and workers’ compensation insurance to protect you and your property from liability in the event of an accident.
Ask for proof of insurance and confirm it’s current with local licensing offices. Review coverage limits and clarify if incidents like weather-related repairs are included. Understanding their insurance details offers peace of mind and helps you avoid potential issues during the project.
Assessing Contractor Experience and Reputation
After confirming a contractor’s credentials, assess their experience and reputation. Choose a company with a proven track record on similar roofing projects and satisfied customers.
Look beyond sales pitches—review their work history, see examples, and read client feedback. The next sections explain how to evaluate their business background and industry reputation.
Reviewing Years in Business and Project Type
Ask how long the contractor has been in business and their years of experience. Longevity often signals reliability and consistent quality of work. Also, inquire about their experience with projects similar to yours, such as roof replacements, repairs, or specific materials.
Relevant experience is key—choose a contractor familiar with your home type or repair needs, like historic properties or storm damage and insurance claims.
At Seven Twelve Roofing, our decades of combined experience in Charlotte, NC ensure expert handling of everything from minor repairs to full installations.
Evaluating Industry Awards and Certifications
Industry recognition boosts a roofing contractor’s credibility. Awards and certifications show commitment to excellence and high standards. Affiliations, like with the National Roofing Contractors Association, reflect ongoing education and best practices, benefiting both contractors and homeowners.
Specific awards highlight specialized skills and industry contributions. When choosing a professional roofing contractor, ask about their accolades and certifications—a reputable professional will share these openly. This helps you make an informed choice and ensures your roofing project is handled by a qualified expert.
Exploring References and Client Reviews
Credentials matter, but past customer feedback offers real insight. Check references and reviews to gauge a contractor’s performance and service. A reputable roofer will readily share examples and connect you with previous clients.
This feedback reveals what working with them is really like, from start to finish. Don’t skip this step—it’s key to predicting your own experience. Here’s how to gather and interpret this valuable input.
Requesting Local Testimonials and Real Feedback
Seek local testimonials from previous clients to gauge a roofing company or contractor’s reputation and work quality for installing a new roof. Direct feedback reveals responsiveness, adherence to timelines, and craftsmanship. Reputable contractors provide references, examples of their work, and specific questions for evaluation. Reviewing this feedback helps you spot red flags and choose a contractor who meets your expectations and local building codes.
Interpreting Online Ratings and Customer Satisfaction
Online ratings are a valuable resource when choosing a roofing contractor. Detailed customer reviews provide insight into service quality, workmanship, and timeliness—going beyond just star ratings. Reviews can also highlight issues like code violations or poor communication.
How a contractor handles negative feedback reflects their professionalism; reputable roofers address complaints promptly. Considering the number and consistency of reviews helps you choose a contractor who values both quality work and customer satisfaction.
Understanding Roofing Materials Offered
The materials used for your new roofing system will determine its durability, appearance, and cost. A knowledgeable contractor should be able to explain the different roofing materials available and recommend the best option for your home and budget. They should discuss factors like longevity, maintenance requirements, and energy efficiency.
Whether you’re considering a full roof replacement or minor repairs, the last thing you want to overlook is the quality of the materials, including new flashings, which is just as important as the quality of the installation. The following sections will help you ask the right questions about material brands, quality, and suitability for the rest of my property and your climate.
Brands, Quality, and Durability Factors
Before choosing a roofing contractor, assess brands, quality, and durability. We work with Owens Corning, a reputable manufacturer that offers materials meeting building codes for both appeal and long-lasting performance. Professional roofers should provide examples of work using trusted brands like Owens Corning to demonstrate their craftsmanship. Quality materials reduce future repair costs, so ask about warranties and system durability. Consider factors like energy efficiency and the condition of the decking, as these affect your roof’s lifespan. This information helps homeowners make informed decisions when selecting a contractor.
Recommendations for Climate and Roof Longevity
The best roofing material for your Charlotte, NC home should withstand hot, humid summers and severe storms. Ask your contractor for recommendations that suit these conditions to ensure durability.
Choose materials with high solar reflectivity for energy efficiency and strong resistance to moisture and wind. A reliable contractor will also check your roof’s decking and ventilation.
Their advice should balance performance, appearance, and budget. Contractors who explain their choices demonstrate expertise and a commitment to your roof’s longevity.
Warranty and Guarantee Details
A warranty is your protection against defects and installation errors. Understanding the warranty is crucial for your long-term peace of mind. There are typically two types of warranties involved in a roofing project: one for the materials and one for the installation workmanship. A reputable contractor will offer a solid workmanship warranty to stand behind their work.
Don’t sign a contract until you are clear on what each roof warranty covers, how long it lasts, and how to file a claim. Let’s break down the differences and what you should look for.
Manufacturer vs. Workmanship Warranties Compared
Understanding the difference between manufacturer and workmanship warranties is essential for homeowners planning a roofing project. Manufacturer warranties cover material defects, ensuring products perform as intended, while workmanship warranties guarantee proper installation by the contractor. Together, they provide comprehensive protection and peace of mind against future repairs or liabilities.
Coverage Scope and Typical Warranty Duration
When choosing a roofing contractor, understand both the coverage and duration of warranties offered. Manufacturer warranties vary, so ask about standard coverage for materials and any separate warranties for workmanship guarantees. Clarify what each warranty includes and any exclusions, such as weather-related damage. Contractor warranties usually last one to ten years. Knowing these details ensures you’re protected against defects or failures after installation.
Reviewing Written Estimates and Contracts
Never proceed with a roofing project based on a verbal agreement. A reputable roofing contractor will provide a detailed written estimate and a formal roofing contract, which will give you a good idea of the project scope, materials, costs, and payment terms. This document protects both you and the contractor by clearly outlining the project scope, materials, costs, and payment terms.
Reviewing this document carefully is essential for making an informed decision and avoiding misunderstandings later. The following sections will detail what to look for in an estimate and what contract clauses are important for your protection.
What Should Be Presented in a Detailed Estimate
A detailed written estimate is essential for a successful roofing project. It should clearly define the scope of work, list specific materials, and include components like flashings or ventilation systems. Labor costs and contingency plans for weather delays must be addressed.
Payment terms should specify milestones linked to project phases. Check for warranties covering both workmanship and materials. A thorough estimate also shows the contractor’s knowledge of local building code requirements, including their physical address, codes and permits, helping ensure compliance. These details build trust and help you choose the right roofing contractor.
Payment Schedules and Contract Clauses to Look For
Clearly outline the payment schedule in the contract. Avoid contractors who demand full payment upfront. A fair plan includes an initial deposit, milestone-based progress payments, and a final payment upon completion to ensure quality work, especially in the event of inclement weather.
Review all contract terms carefully, including handling of unexpected issues, timelines, and dispute resolution. Make sure the terms are clear and protect your interests.
Seven Twelve Roofing’s Core Values
Choosing a contractor is about more than skills and price—it’s about trust. At Seven Twelve Roofing, our core values ensure exceptional service and quality on every project.
Quality is our priority. We use premium materials and skilled craftsmen to ensure every roof meets the highest standards. As an Owens Corning Preferred Contractor and GAF Contractor, we know roofing is a major investment, so we focus on lasting protection, clear communication, and exceptional customer service. Our work safeguards your home and peace of mind. We stand behind our services and offer ongoing support, building lasting relationships you can trust.
The Golden Rule Approach: Putting Customers First
Seven Twelve is a roofing contractor dedicated to customer satisfaction, guided by the Golden Rule: treating clients with respect, honesty, and transparency. Inspired by Matthew 7:12, we prioritize open communication and attentive service. When choosing a roofer, look for clear protocols and positive feedback to ensure reliable results and peace of mind. Our name also refers to the optimal 7:12 roof pitch for water protection—symbolizing our commitment to safeguarding your home. Seven Twelve is more than a brand; it’s our promise to you.
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Choosing the right roofing contractor is important and deserves careful thought. At Seven Twelve Roofing, we follow the Golden Rule—treating every customer with respect, honesty, and care. As an Owens Corning Preferred Contractor and GAF Contractor partnered with trusted brands like Owens Corning, we’re committed to quality solutions that protect your home. Take your time, research your options, and feel confident in your decision. If you have questions or need guidance, we’re here to help!
Read our blog: Roof Coatings Explained: When Are They Useful?
Frequently Asked Questions
How can I confirm a roofer uses quality materials?
Ask roofing contractors for a list of brands they use and why they recommend them. A professional will explain the benefits of different roofing materials. Ensure the specific brands and product lines are listed in the written estimate to guarantee you receive the quality materials you agreed upon for your project.
What is the typical timeline for roofing projects?
A typical residential roof replacement usually takes one to three days to complete. The timeline for your roofing job, including necessary roof repairs, can vary based on the roof’s size, complexity, and weather conditions. A professional roofer will provide a clear, estimated timeline in your contract and communicate any potential delays.